After Sales Service
Cello pride themselves on their premium LED TV range. However, as well as producing high quality LED TVs, it is also extremely important that our customers remain happy and satisfied after their purchase. This is why we work closely with Cello Electronics in order to offer a superior after-sales service, which ensures that our customers receive the best customer service in the industry.
As well as an advanced after-sales service, Cello Electronics also provide a technical support facility. This ensures that, in the unlikely event that a customer should encounter a technical problem with their LCD TV, expert help is at hand that can provide a quick and professional solution. 90% of consumer issues relating to a new LCD television can be simply resolved over the phone; however, if the problem cannot be fixed over the phone the high speed swap facility will ensure the faulty product is replaced with a brand new one if reported within 28 days of the date of purchase, which is then delivered directly to their door usually within the next working day. If the TV developes a fault outside of the first 28 days then Cello will collect it for a repair.
**PLEASE NOTE FOR TOTAL PEACE OF MIND**
An optional extended 3 Year guarantee is available on all our televisions.
Money back guarantee
We provide a full 14 days, no quibble money back guarantee giving you complete peace of mind when you buy from TV Village. Returns Policy TV Village subscribes to Consumer Protection (Distance Selling) Regulation 2000 that entitles all buyers to a 14 day approval period in which buyers can cancel and return their order. However, please note that we can only accept return of an unused item in original package. We cannot refund you if item is received incomplete, damaged or in used condition.
If for any reason you wish to return the item, please contact us within 14 days of receipt and you will be provided with instructions for returning the items to us. When contacting us please ensure that you write your full purchase details and description. Item returned must be complete, unused and in 'as new' condition. Please make sure that when you opened the box to examine the item you must have done so without damaging or marking the product in any way. Please note that the Return Shipping fee is paid by the customer.